Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
inkane
3 years agoHelpful | Level 5
Downgrading from Pro. How to save and download my account's content?
Hi, community, I hope you can help. I have been a Pro subscriber for some years, but am now living on a pension and frankly need to reorganize the way I work. So I have decided to go for Basic, to ke...
- 3 years ago
Hi inkane
Basically those instructions are correct - you need to download them (you can do full folders at once if needed) and then resave to your machine/USB etc.
If you have space on your device why not install the software and let it do it all for you? www.dropbox.com/downloading
inkane
3 years agoHelpful | Level 5
Super, Mark! I will try this in the morning and will be sure to get back to you! Now, even more hopeful.. Inkane
inkane
3 years agoHelpful | Level 5
Hi, again, I tried, and it worked, folder by folder. Quite super, and very pleased! A new problem, though: I received a message on my screen when sending the downloaded files to my external disk: Are you sure you wish to copy this file without its properties ( or attributes)? The file.... has properties which cannot be copied to the new site.
...
Do this for all subsequent files in the folder? Type Yes/no.
So I wrote no, and checked .. it was photos.. and could not see if any information was gone, but I did not have a very advanced photo software program, so there might be things like photo captions etc and credits that are gone, and which I use on a website I administer.
What do I do with this, Mark? Have good night in Northwestern Europe or otherwize, correspondingly. See you in 10-12 hours' time. Hopefully.. etc..
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!