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Downgrading from Pro. How to save and download my account's content?
Hi, community, I hope you can help. I have been a Pro subscriber for some years, but am now living on a pension and frankly need to reorganize the way I work. So I have decided to go for Basic, to ke...
Hi inkane
Basically those instructions are correct - you need to download them (you can do full folders at once if needed) and then resave to your machine/USB etc.
If you have space on your device why not install the software and let it do it all for you? www.dropbox.com/downloading
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi inkane, could you clarify where you see the syncing message for 'all devices, this device or the net only'?
Hi! Jay, thanks for replying. I tried to repeat the procedure several times.
I seem to access Dropbox in two ways, and do not know why I can do this. One is directly from the net. The other is on two separate appsymbols on my computer desktop page. These two give me different files, so they are not duplicates. They have separate email addresses, both mine.
When accessing from my computer:
A logo for Dropbox is in the lefthand list of folders in my file explorer. I opened it, and chose a large folder in my Dropbox, locally accessed. I copied it to the external disk, and exited that, and went back to the local list and the same file, which I then proceeded to delete. I was safe, it was now stored on my external disk, right? This text warning came up:
"The file... will be deleted from your account on all your units, but other members will be able to access it."
"If you only wish to delete it on this unit to save storage space, cancel and choose only on the net."
I did not risk erasing it on the external harddisk, so I exited/wrote Undo.
When I accessed on the net version of Dropbox, I erased an empty NEW FOLDER, and it disappeared on my desktop, and on the net.
I have two problems: How can I be sure Dropbox will not erase the very new harddisk content, when I finally delete all the Drobpbox files? DO I need to give them new names? Yesterday I tried that, and was told I was not authorized.. One part of my problem can be that I have the three accounts with the same name at a gmail address and at my current private address, and one for my husband's account, which I administered for him. Will now try to clean up those accounts, but need an answer to what to do to delete when I am through storing all I want. Thanks, again, Jay, Rich and Mark!
inkane
- Jay
If you have separate email addresses, then it means you might have more than one Dropbox account.
When you delete a file from your Dropbox folder, and you get that message, it should be a normal message from Dropbox saying the files would be deleted on the site, and thus from any connected device.
To be certain of this, you can copy a small file to your external drive, delete it from Dropbox and see what happens. Your external drive should be unaffected.
As to where you're seeing the different email, could you clarify where you're seeing this? Since you deleted a file from the Dropbox site, and it then deleted from the computer, this means that you have one email connected to the site and machine. In other words, a normal installation of the Dropbox desktop application which is syncing.
Each email address would be different Dropbox account. You can access them from the Dropbox site after you logout of the existing account there. Make sure you're aware of your Dropbox password before you logout, just in case, and that you can access the email addresses themselves.
Thanks, Jay, I seem to be getting there. For the time being I am not hitching up my new storage disk to my logon machine, just to be on the safe side. This chaos probably arose from my needing Dropbox intermittently only, when working for days in archives with CamScanner, and when sending files to colleagues at work or family, for photos. There has been a reorganization from when my husband and I both had a private file and a Business (or Pro..cannot remember) and then we got help to downsize this because I was the only one really using it for us both. I do know we only ever paid for one site, after that. The rest we used were free accounts.
When I am ready to click "solution" to give Jay, Mark and Rich some kudos, can I click on you all, or is that not possible?
All the ebst! inkane
- Jay
Thanks for the update. Only one post can be the official solution, and would generally be the post that helped you the most. However, you can still give kudos to any post that you feel also assisted you in the resolution.
HI, great community, especially thanks to Mark, Rich and Jay. I gave the "solution" marking to Mark's very first reply, which is basically the procedure I have used. Doing it in batches helped immensely. But Rich and Jay also gave important solutions. I discovered that I over the last several years had managed three accounts with team folders and sharing etc, in a great chaos. Now after three more days, my harddisk holds only one of each file, and two accounts are clear, and the 2 Terrabytes on my remaining account are down to zero!
Will hopefully not be back for a while, but am for now a very pleased Dropboxer. Aurevoir, all.
inkane
- Jay
Glad to have helped out, enjoy your weekend!
