Forum Discussion

Dataera's avatar
Dataera
New member | Level 1
2 years ago

Dropbox charges me twice a month

Hi I seemed to be getting charged twice a month of $23 - $22 dollars 1st of every month and the last day of every month. I dont know what’s going on can you help pleae?
Payments
Dataera's avatar
Dataera
New member | Level 1
2 years ago

How’s it Mark,

Thanks so much for the reply. I have tried to use the tool. I have had no luck as my number on my statement is only 11 characters and it doesn’t recognise it.  I’m hoping I haven’t been scammed. What else can I do to figure this out? 

Thanks 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
Dataera wrote:

What else can I do to figure this out? 

Log a ticket for support at www.dropbox.com/support 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!