Forum Discussion

Dataera's avatar
Dataera
New member | Level 1
12 months ago

Dropbox charges me twice a month

Hi I seemed to be getting charged twice a month of $23 - $22 dollars 1st of every month and the last day of every month. I dont know what’s going on can you help pleae?
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
12 months ago
Dataera wrote:

I have had no luck as my number on my statement is only 11 characters and it doesn’t recognise it.

Does the entry on your statement also show Apple or Google, or does it only list Dropbox?

Dataera's avatar
Dataera
New member | Level 1
12 months ago

Hey Rich,

It says Dropbox in front of it

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey Dataera - sorry to hear you're having issues with this. If you haven't logged a ticket with our support yet, may we reach out via email to investigate further? 

    • Dataera's avatar
      Dataera
      New member | Level 1
      12 months ago

      Hey Walter no I haven’t done that. Please email that would be amazing.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        12 months ago

        Sure thing Dataera - I've just followed up via email so please have a look at your inbox and we'll take it from there. 

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