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Dropbox doesn’t let me cancel my subscription and just went on to charge me without my concent!
It is very frustrating not being able to cancel from all! It’s not showing my devices and the webpage doesn’t show cancel the plan in the manage plan subpage. I’ve been trying and this moment saw th...
Hey Fay3, if you're logged in to a Basic account, you won't see an option to cancel your subscription, as Basic account are free.
Since that's the case, I would suggest using the payment lookup tool, like Rich suggested above as well, to see which email address is associated with the paid account, so you can login to it and cancel the subscription.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Fay3, let's jump right into this!
Have you tried from a different browser or a private browsing window, to see if that helps?
What loop are you getting into? Did you originally upgrade via the Dropbox site or the mobile app?
If not, I would suggest reaching out to our support team directly; they should be able to assist you further.
Let me know more!
Yes, i followed all the articles and tried both browsers on my device.
Nothing worked, and i was instructed to reach out to the support, which turned out to be more articles to read since i am on basic.
This is very very very frustrating!
Nothing worked, and i was instructed to reach out to the support, which turned out to be more articles to read since i am on basic.
This is very very very frustrating!
