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jamesstatham's avatar
jamesstatham
New member | Level 2
4 months ago

Dropbox has been charging me £95 for three years, even though I have a free Basic plan.

Today I got a bank notification that DROPBOXINT had taken £95 from my account, via PayPal. But I am on the free version... so after checking my account was still the free version, I checked with Payp...
Dropbox Basic
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 months ago
jamesstatham wrote:

Today I got a bank notification that DROPBOXINT had taken £95 from my account, via PayPal. But I am on the free version...

Could you have another account under a different email address? That's not uncommon. Since it's through PayPal you won't be able to look up the transaction on your own. You'll need to contact Support directly.

jamesstatham wrote:

I have been trying all afternoon to find a number or message with someone that may be able to help from DROPBOX but the customer support

There is no number for Support, and the chat option on a free account is a chat bot, but you can still contact Support for account or billing related issues.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should also be contacting PayPal.

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