Forum Discussion

eozzy's avatar
eozzy
Explorer | Level 3
2 years ago

Dropbox overcharging for tax?

The Dropbox site is attempting to overcharge sales tax when upgrading. Sales tax per WA state for my zip code is 9.9%, while Dropbox wants to charge 10.5%. Anyone else experience this behavior?    ...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @eosterman, thanks for posting here! 

 

Give me some time to check into this internally, and I'll get back to you as soon as possible.

 

Thank you! 

  • eozzy's avatar
    eozzy
    Explorer | Level 3
    2 years ago

    Thanks Megan. I'll hold off upgrading until I hear back.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi eozzy, hope it’s alright to jump in. 

       

      Keep in mind that, generally, Dropbox collects and remits tax on transactions when required to do so. Taxability and tax rate are generally determined by the location of the buyer and seller, and various state and local tax laws.

       

      However, to look into this further, we can log a ticket for you and have our team check this internally, since we don’t have account visibility here.

      • eozzy's avatar
        eozzy
        Explorer | Level 3
        2 years ago

        Thanks Nancy. Your response tells me that Megan is no longer looking into it. I realize that Dropbox must collect tax based on location of all of those listed. The image attached is WA DOR's tax information for my location. 

         

         

        For what its worth, I attempted to contact support, however your chatbot wouldn't allow me to go beyond it, and recommended that I ask the community. You may want to get that fixed.

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