Forum Discussion

Locura53's avatar
Locura53
Explorer | Level 3
4 years ago

Dropbox Plus subscription does not show up on Google Play.

Hello, Dropbox Forums. I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result.  When following the typic...
cancellations
Dropbox Plus
Plans
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Locura53, thanks for bringing this to our attention.

 

Can you just confirm to me that these are the steps you followed in order to cancel the trial?

 

Thanks!

Locura53's avatar
Locura53
Explorer | Level 3
4 years ago

Hannah,

 

Indeed, I went to the "Manage your subscription" tab in the Dropbox Android app to then reach the cancellation page.

 

Thanks for replying,

Locura

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Locura53, sorry to jump in, but could you let us know what exactly is reported in your account's plan tab?

    • Locura53's avatar
      Locura53
      Explorer | Level 3
      4 years ago

      Hello,

       

      My plan reads Dropbox Basic, but above it says:

      Dropbox Plus trial

      Your free trial of Dropbox Plus will end on May 31, 2022. If you don’t cancel your free trial by then, you will be billed for your Dropbox Plus subscription.

      Does this entail that the trial is set to end on the 31st, or is it still set to bill me?
      Whatever can be done would be appreciated.
       
      Thanks,
      Locura
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi Locura53, happy Friday! 

         

        Would it be okay for me to reach out to you via email, in order for us to take a closer look into this? 

         

        Keep me posted! 

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