Forum Discussion

Locura53's avatar
Locura53
Explorer | Level 3
4 years ago

Dropbox Plus subscription does not show up on Google Play.

Hello, Dropbox Forums. I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result.  When following the typic...
cancellations
Dropbox Plus
Plans
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Locura53, sorry to jump in, but could you let us know what exactly is reported in your account's plan tab?

Locura53's avatar
Locura53
Explorer | Level 3
4 years ago

Hello,

 

My plan reads Dropbox Basic, but above it says:

Dropbox Plus trial

Your free trial of Dropbox Plus will end on May 31, 2022. If you don’t cancel your free trial by then, you will be billed for your Dropbox Plus subscription.

Does this entail that the trial is set to end on the 31st, or is it still set to bill me?
Whatever can be done would be appreciated.
 
Thanks,
Locura
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Locura53, happy Friday! 

     

    Would it be okay for me to reach out to you via email, in order for us to take a closer look into this? 

     

    Keep me posted! 

    • Locura53's avatar
      Locura53
      Explorer | Level 3
      4 years ago

      Hello,

      I honestly gave up on this out of frustration back then, but I unfortunately realize the payments don't go away with it. I'm more than willing to reach out via e-mail now, if someone is still able to reach me after all this time.

       

      Thanks,

      Locura

      • Locura53's avatar
        Locura53
        Explorer | Level 3
        4 years ago

        Oh, and if it's not already available, send all e-mails to [email removed as per Community Guidelines]

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