Forum Discussion

Locura53's avatar
Locura53
Explorer | Level 3
4 years ago

Dropbox Plus subscription does not show up on Google Play.

Hello, Dropbox Forums. I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result.  When following the typic...
cancellations
Dropbox Plus
Plans
Keltrin's avatar
Keltrin
Explorer | Level 3
3 years ago
I initiated the trial through the app, the app says I have basic but I never subscribed to basic either! It charged me 11.99 a few days ago when I had talked through customer support calls to have my account removed but then my bank said I'd been charged! I'm so confused I just want my money back and don't want to bother here anymore...
Keltrin's avatar
Keltrin
Explorer | Level 3
3 years ago
Now it says I don't have a plan?! But I got charged?! What's going on?!?!
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Keltrin, have you tried checking your Google subscriptions on this page to see if you can cancel your plan from there, if you were charged?

    • Keltrin's avatar
      Keltrin
      Explorer | Level 3
      3 years ago
      I tries but.. I've got nothin-
      • Keltrin's avatar
        Keltrin
        Explorer | Level 3
        3 years ago
        It says I have no subscriptions I still got 11.99 taken from dropbox out of my account for a "plan" u never paid for

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