Forum Discussion

Locura53's avatar
Locura53
Explorer | Level 3
4 years ago

Dropbox Plus subscription does not show up on Google Play.

Hello, Dropbox Forums. I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result.  When following the typic...
cancellations
Dropbox Plus
Plans
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Keltrin, have you tried checking your Google subscriptions on this page to see if you can cancel your plan from there, if you were charged?

Keltrin's avatar
Keltrin
Explorer | Level 3
3 years ago
I tries but.. I've got nothin-
  • Keltrin's avatar
    Keltrin
    Explorer | Level 3
    3 years ago
    It says I have no subscriptions I still got 11.99 taken from dropbox out of my account for a "plan" u never paid for
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Do you see any confirmed payments (with an invoice and receipt) on this page on your account?


      According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

      • Keltrin's avatar
        Keltrin
        Explorer | Level 3
        3 years ago
        The page shows no payments but the payment on my banking app says GOOGLE*Dropbox and then the area it came from

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