Forum Discussion

Locura53's avatar
Locura53
Explorer | Level 3
4 years ago

Dropbox Plus subscription does not show up on Google Play.

Hello, Dropbox Forums. I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result.  When following the typic...
cancellations
Dropbox Plus
Plans
Keltrin's avatar
Keltrin
Explorer | Level 3
3 years ago
I tries but.. I've got nothin-
Keltrin's avatar
Keltrin
Explorer | Level 3
3 years ago
It says I have no subscriptions I still got 11.99 taken from dropbox out of my account for a "plan" u never paid for
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Do you see any confirmed payments (with an invoice and receipt) on this page on your account?


    According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

  • Keltrin's avatar
    Keltrin
    Explorer | Level 3
    3 years ago
    The page shows no payments but the payment on my banking app says GOOGLE*Dropbox and then the area it came from
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Have you tried contacting Google Play directly with the payment reference to see if they're able to locate it on their end?

  • Keltrin's avatar
    Keltrin
    Explorer | Level 3
    3 years ago
    I haven't as I don't know how..
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Keltrin, sorry to jump in here, but I just wanted to mention that you can start by navigating to this page as outlined here. 

     

    I hope this helps! 

  • Keltrin's avatar
    Keltrin
    Explorer | Level 3
    3 years ago
    I already tried all of that but it didn't work, I also sent in a email to dropbox for a refund and it's been two days of nothing..
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Keltrin, sorry to hear about this.

     

    Can you give me the ticket number of the email you sent? 

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