Forum Discussion

MikeMurray978's avatar
MikeMurray978
New member | Level 2
5 years ago

Dropbox still charged me after account was cancelled.

I cancelled my account in July of 2020 and Dropbox has continued to charge me $12.74 every month since then. On top of that the only customer support you are offered is this lame “community forum” or...
cancellations
Refunds
ylilmoon's avatar
ylilmoon
New member | Level 2
3 years ago

I am still being charged after I deleted my account. I had to create a new account to post here because the card look up was not working, the chat bot not helpful, and no other options for support. I need a refund for all charges to a subscription I don't have. After reading previous posts, it sounds like this is a problem many others have so I really hope Dropbox takes measures to remedy this as well as prevent it from happening in the future. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to see you're having trouble with this, ylilmoon.

     

    Is the charge you received a credit card one, or through iTunes/Google Play?

    • Karima Khan's avatar
      Karima Khan
      New member | Level 2
      3 years ago

      Hi Hannah! I feel the same way. I deleted my account last month, and I still got a bill for USD20 this month. I really object, I want to apply for a refund. What should I do now? 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Karima Khan, sorry to hear about this.

         

        I would suggest opening a private browsing/incognito window on your browser and going to this page.

         

        From there, you can submit a help request to our support team directly, so they can assist you further.

         

        Once you have the ticket number, please send it here as well, so we can look it up in our system.

         

        Cheers!

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