Forum Discussion

MikeMurray978's avatar
MikeMurray978
New member | Level 2
4 years ago

Dropbox still charged me after account was cancelled.

I cancelled my account in July of 2020 and Dropbox has continued to charge me $12.74 every month since then. On top of that the only customer support you are offered is this lame “community forum” or...
cancellations
Refunds
Finnkara2000's avatar
Finnkara2000
Explorer | Level 3
1 year ago

Hey Walter unsure if I received your email to help with this 🙂

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for the nudge Finnkara2000 

 

If you can't find my message in your email's inbox or spam/junk folder, please let me know so I can open a new ticket for you.

  • wskemp33's avatar
    wskemp33
    New member | Level 2
    1 year ago

    Dropbox keeps charging me for an account that doesn't exist. I've contacted Amex to never accept a charge for Dropbox. Yet, Dropbox attempts to bill very month. Make it stop.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi @wskemp33, could you get in contact with our support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
     

  • wskemp33's avatar
    wskemp33
    New member | Level 2
    1 year ago

    Walk me through the steps. I don't understand. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    1. Open an incognito/private browsing windows by following these steps:

     

    2. Afterwards, copy and paste this link in that window: https://www.dropbox.com/support/billing-issues

    3. Select the 'Other' option

    4. Enter your email address that you currently use normally. 

    5. Then you can enter the billing information for the support team to assist further.

     

    You should get an automated email sent that that address, confirming that you've contacted the team.

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