Forum Discussion

MikeMurray978's avatar
MikeMurray978
New member | Level 2
4 years ago

Dropbox still charged me after account was cancelled.

I cancelled my account in July of 2020 and Dropbox has continued to charge me $12.74 every month since then. On top of that the only customer support you are offered is this lame “community forum” or...
cancellations
Refunds
wskemp33's avatar
wskemp33
New member | Level 2
1 year ago

Walk me through the steps. I don't understand. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

1. Open an incognito/private browsing windows by following these steps:

 

2. Afterwards, copy and paste this link in that window: https://www.dropbox.com/support/billing-issues

3. Select the 'Other' option

4. Enter your email address that you currently use normally. 

5. Then you can enter the billing information for the support team to assist further.

 

You should get an automated email sent that that address, confirming that you've contacted the team.

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