Forum Discussion

carol134's avatar
carol134
Explorer | Level 4
3 years ago

Dropbox thinks I'm a new account even though I've been a subscriber for 10 years.

Dropbox thinks I'm a new account even though I've been a subscriber for 10 years. I don't have access to my hundreds of folders and thousands of files.   How do I gain access again?
Account Settings
Create or delete account
Drilon's avatar
Drilon
New member | Level 2
3 years ago
Hello i had a acc in this gmail. but when i rejoined again it started from zero, pls can u help me get old acc.
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    Drilon wrote:
    Hello i had a acc in this gmail. but when i rejoined again it started from zero, pls can u help me get old acc.

    When was the last time you signed in to the account?

     

    If the account was idle for more than a year, it would have been deleted due to inactivity and you would now be signed in to a new, empty account. Unfortunately, once an account has been deleted, it's not possible to recover the account or the files that were in it.

    • johnhaig's avatar
      johnhaig
      New member | Level 2
      2 years ago

      I was inactive for maybe two weeks and today, when I try to log in, I get redirected to sign up.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey johnhaig, sorry to hear that, that sounds a bit strange.

         

        Did you receive some kind of email about this?

         

        Or is is possible that you tried to sign in with a different address than the one you usually use?

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