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Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Richard Burman , sorry to hear about this.

 

Can you send us a screenshot of the error you're getting, when you try to upgrade your account?

 

Are you upgrading from the Dropbox website or from the mobile app, billed through iTunes/Google Play?

 

Thanks in advance!

  • Richard Burman 's avatar
    Richard Burman
    Explorer | Level 4
    2 years ago

    Howzit Hannah, 

    Im trying to upgrade from the Dropbox website, and billing is through iTunes. 

    It first showed that my Dropbox was full in December last year and i upgraded it successfully i thought but i dont think it went through. It then kept giving me error messages when i tried to upgrade and kept saying contact customer support as seen i the second screen shot. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Richard, thanks for the additional info and the screenshots.

       

      Does trying from a different browser or a private browsing window help at all?

      • Richard Burman 's avatar
        Richard Burman
        Explorer | Level 4
        2 years ago

        HI Hannah, 

        I just tried on edge and it give me the same error message. 

        Rich 

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