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Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Richard, thanks for the additional info and the screenshots.

 

Does trying from a different browser or a private browsing window help at all?

Richard Burman 's avatar
Richard Burman
Explorer | Level 4
2 years ago

HI Hannah, 

I just tried on edge and it give me the same error message. 

Rich 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Rich, sorry to jump in. 

     

    You mentioned above that you’re upgrading using the Dropbox website, but billing is through iTunes. Can you please clarify that? 

     

    Also, have you tried an incognito window perhaps? If not, please give it a go and let me know if it makes any difference.

    • Richard Burman 's avatar
      Richard Burman
      Explorer | Level 4
      2 years ago

      HI Nancy, 

      I just Tried in an incognito window and i get he same error. 

      Im also trying to pay directly with dropbox not through itunes. (Sorry for the confusion) 

      The account is linked to my Gmail. 

      This whole issue is super frustrating. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks, Richard.

         

        Mind if we reach out to you via email, so we can investigate this further internally?

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