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OTFM-BC's avatar
OTFM-BC
Helpful | Level 6
4 years ago
Solved

Family Plan Invite: 'An error occurred'

Greetings, all! I've been through the community posts, Googled, searched Reddit, etc....no luck so far on this one. I've received an invite to a Dropbox Family Plan, but when I try to accept the invi...
Dropbox Family
Onboarding
  • OTFM-BC's avatar
    OTFM-BC
    4 years ago

    UPDATE: my problem has been resolved. Unfortunately, I don't know how, nor the root cause. It got addressed by somebody at Dropbox through a service ticket raised by my Family Manager. They didn't specify what the problem was, only said that it was fixed and asked us to re-test. It worked, so I'm closing this.....but I know that's not very satisfactory for other people facing the same issue. The best I can tell you is to have your Family Manager raise a ticket!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi OTFM-BC, happy Tuesday! 

 

I just sent you an email, and I'd be happy to continue troubleshooting with you there.

 

Cheers! 

xiki's avatar
xiki
Explorer | Level 3
4 years ago

 

  • OTFM-BC's avatar
    OTFM-BC
    Helpful | Level 6
    4 years ago
    Interesting. Mine definitely isn't giving me the 2TB, but I'm not the plan owner. Hmm.

    New twist here, though: I think we've eliminated browser issues. I just tried it via the mobile app and got a slightly different message but the same result. Unfortunately, I don't see a way to upload a screenshot from mobile, so I'll add that later when I get back to the laptop. But on Android 12 it took me from the invitation email into a sign-in screen, and from there to the page with the "JOIN NOW" button. But then it gave me a pop-up box that says "INVALID REQUEST - Try again or contact support for more info."

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