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londonjerry's avatar
londonjerry
Explorer | Level 3
2 years ago
Solved

Changing Family annual plan to Family monthly plan

This should be simple but the Dropbox How To's seem to refer to a different UI. When I click on my avatar I don't get "Manage account" as the How to requires

billing
Payments
Plans
  • Hannah's avatar
    Hannah
    2 years ago

    Hey londonjerry, thanks for letting us know about this.

     

    Are you currently the Family manager?

     

    Can you try this page and let me know if you can find the correct options?

     

    Keep me posted.

4 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey londonjerry, thanks for letting us know about this.

     

    Are you currently the Family manager?

     

    Can you try this page and let me know if you can find the correct options?

     

    Keep me posted.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Happy to help, londonjerry!

     

    Let us know if you need anything else. šŸ™‚

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi londonjerry, I am glad to see you got your issue was resolved by our amazing Hannah. šŸ¤—

     
    I'm Theresa, a Community Manager here at DropboxšŸ‘©ā€šŸ’».
     
    I am really interested in learning about the innovative and creative ways individuals utilize Dropbox in their daily routines. If you are willing to share, I would love to hear how you maximize your use of Dropbox šŸ™Œ.
     
    I am always seeking out interesting workflows or effective strategies. There is also a possibility that we could provide you with some tips to enhance your experience or perhaps your insights could inspire our team šŸ’«. 
     
    I look forward to hearing your Dropbox story,
     
    T šŸŽƒ (Dropbox Community Manager)

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