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Forum Discussion

Mojoo's avatar
Mojoo
New member | Level 2
12 months ago

Find my subscription

I purchased a subscription 136.00 and another 38.00 however I’m not seeing it on the page also it says I’m still on basic account also none of my files are saved

Plans
upgrades
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi there Mojoo - sorry to hear about this.

     

    Can you please clarify if you upgraded your account through the website directly or if it was through the app store on a mobile device perhaps?

     

    What is your plan tab showing at the moment by the way?

     

    As for your files not being saved, could you clarify how you're uploading them to your account in the first place?

     

    Let me know more and we'll take it from there. 

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