Forum Discussion

TiffanyMa's avatar
TiffanyMa
New member | Level 2
2 years ago

Fradulent Charges

I have two Dropbox accounts; one was for personal and one was for work. When logging to either account, I see that there is NO active subscription. However, I was billed LAST YEAR (August 2023) for a...
cancellations
Payments
Refunds
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there TiffanyMa - sorry to hear about this.

 

Could you clarify if you had upgraded through the website or via the app store on a mobile device in the first place?

 

Have you by any chance tried using our self-served look-up tool to see if you can find the email address that's linked to your charges? 

 

Let us know more and we'll take it from there, Tiffany. 

  • TiffanyMa's avatar
    TiffanyMa
    New member | Level 2
    2 years ago

    Hi Walter,

     

    I took a look at the charges on my card and it does not have a 12-character ID when using the lookup tool. The title of the charge states "DROPBOX SIGN/HELLOSIGN", followed by a 10-digit number and then 'CA'.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago
      TiffanyMa wrote:

      Hi Walter,

       

      I took a look at the charges on my card and it does not have a 12-character ID when using the lookup tool. The title of the charge states "DROPBOX SIGN/HELLOSIGN", followed by a 10-digit number and then 'CA'.

      That means the charge isnt Dropbox - its HelloSign (which is a company owned by Dropbox). 

       

      Have a look over here for support 🙂

       

      https://faq.hellosign.com/hc/en-us/requests/new

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