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jesper Fohrmann's avatar
jesper Fohrmann
Explorer | Level 4
6 years ago

Fraud! Dropbox or someone called Dropbox took 119,88 Euro from our credit card! Help!?

First of all - why is there not a DEEP-LINK for people like us who have been a victim of credit card fraud on DROPBOX - It is not only us but many other users who experience a gauntlet of red-tape to...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 years ago
jesper Fohrmann wrote:

We have never given our credit card details to DROPBOX?

You'll need to contact Dropbox Suport directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank as well.

  • jesper Fohrmann's avatar
    jesper Fohrmann
    Explorer | Level 4
    5 years ago

    Rich ...Thank you .... for your time and answer...much appreciated ..... I hope someone from DROPBOX is looking at this line of communication regarding fraud/DROPBOX and then plan to make a link where users can come forward with their concern and problems...without having to dodge red-tape obstacles en mass 

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