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jesper Fohrmann's avatar
jesper Fohrmann
Explorer | Level 4
6 years ago

Fraud! Dropbox or someone called Dropbox took 119,88 Euro from our credit card! Help!?

First of all - why is there not a DEEP-LINK for people like us who have been a victim of credit card fraud on DROPBOX - It is not only us but many other users who experience a gauntlet of red-tape to...
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Larues's avatar
Larues
New member | Level 2
3 years ago

Hi,

Same thing for me and same amount

119.88 the 30/05/03!

I have no credit card & no account at DropBox.

Regards

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Larues, sorry to hear about this.

 

In this case, you can try the look up tool to identify the email address that's connected to the charge in question.

 

If you don't recognize it or have further queries about this, you can reach out to our support team through this form.

 

Just make sure to use an incognito window without singing into any Dropbox account and fill in all the relevant information. 

 

If you end up getting a ticket ID from our system,  you can share it with us here so that we can look it up too. 

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