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Moslaz's avatar
Moslaz
Explorer | Level 4
3 years ago
Solved

Free trial not working

When I tried to upgrade to Plus or Professional free trials, it said I'd already been subscribed, but I'm still on Basic. I remember subscribing back in May of 2022, but I canceled, and I'm not paying...
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    3 years ago

    Thanks for the details, as this is the case, you'd need to contact Apple for a refund of the payment made via their system. 

     

    Afterwards, you can re-upgrade on the correct account by ensuring it's signed into the mobile app, or by upgrading directly on the Dropbox site while signed into the account in question.

lelpep's avatar
lelpep
Explorer | Level 3
3 years ago

Yes, I received the email from Apple that the transaction had gone through, but my account on Dropbox is still showing Basic.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Have you made sure the account on the mobile device that you paid for is using the same email as the account you have on Dropbox?

  • lelpep's avatar
    lelpep
    Explorer | Level 3
    3 years ago

    Yes, same account.

    • maher1982's avatar
      maher1982
      Icon for Super User rankSuper User
      3 years ago
      Can you open your Dropbox app, tap on 'Account' then on the gear icon and then on 'restore purchases' to see if that helps?
      By using the "Restore Purchase" button, the Dropbox app will communicate with iTunes to verify your previous purchase and upgrade your account to Dropbox Plus if it hasn't done so automatically. If successful, your account should reflect the upgraded status.
      • lelpep's avatar
        lelpep
        Explorer | Level 3
        3 years ago

        This is what happens 

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