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1638309's avatar
1638309
New member | Level 2
3 years ago

Getting charged every month but I never signed up for a subscription. How can I stop the charges?

Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
cancellations
Payments
Vicelord's avatar
Vicelord
New member | Level 2
3 years ago
Dropbox has been taking money from me for sometime now with unauthorized transactions. But this morning I was charged 199.00 for a subscription that’s not even showing up on my App Store.
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Vicelord wrote:
Dropbox has been taking money from me for sometime now with unauthorized transactions.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

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