Forum Discussion

1638309's avatar
1638309
New member | Level 2
3 years ago

Getting charged every month but I never signed up for a subscription. How can I stop the charges?

Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey lavelhicks , sorry to hear about this!

 

Can you use our payment lookup tool, to find out which email address is associated with the subscription?

 

Is it bringing up your own email address or an address you don't know?

lavelhicks 's avatar
lavelhicks
Explorer | Level 3
3 years ago
It’s associated with my email…every contact number I’ve tried to call or support group has been no response or solution
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to jump in here lavelhicks !

     

    I just sent you an email, I'll see you there!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!