Forum Discussion

1638309's avatar
1638309
New member | Level 2
3 years ago

Getting charged every month but I never signed up for a subscription. How can I stop the charges?

Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
cancellations
Payments
JosephHenryM's avatar
JosephHenryM
New member | Level 2
3 years ago

Hi... I downgraded my account one year ago from Pro to basic (free).  On May 15 of this year, about a year after my downgrade in 2022, I was charged $127.37 ...... I'm only on/using the free/basic plan and am not sure why I was charged this amount. My current account only shows it as a free/basic account.  How do I get a refund and stop DropBox from continuing to charge me in the future?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey JosephHenryM, I hope you're doing well! 

     

    Feel free to have a look at Rich's response here. That should help you identify where the charge is coming from, and how to proceed. 

     

    If you have any questions, I'm here! 

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