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1638309's avatar
1638309
New member | Level 2
2 years ago

Getting charged every month but I never signed up for a subscription. How can I stop the charges?

Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
cancellations
Payments
itsmyrealtor's avatar
itsmyrealtor
New member | Level 2
2 years ago

WHY DOESNT DROPBOX WANT TO TALK TO CUSTOMERS? WHY DON'T THEY HAVE REAL SUPPORT? I SEARCHED THE WEBSITE AND THE MOBILE APP AND NONE OF THEM HAD THE A LINK TO FILE A BILLING DISPUTE.

AND YES I SIGNED OUT OF DROPBOX. 

BOTTOM LINE IS THIS COMPANY WANTS TO COLLECT MONEY AND DOES NOT CARE ABOUT THEIR CUSTOMBERS.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi itsmyrealtor, let's jump right into this! 

 

Can we send you an email, in order for us to have a closer look into this? 

 

Keep us posted! 

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