Forum Discussion

1638309's avatar
1638309
New member | Level 2
3 years ago

Getting charged every month but I never signed up for a subscription. How can I stop the charges?

Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
cancellations
Payments
Governance's avatar
Governance
Explorer | Level 3
3 years ago

The work email that uses drop box is for only a basic account which is supposed to be free.  Yet we have been charged for a professional account. I want money back or at least to speak with an actual person from drop box who will email me with their contact details so I know they are legit so that I can get the drop box account updated to reflect a payment has been made for a professional subscription even though I never made such a request.  Ideally though we'd prefer our money back.   If you have magic to make that happen that would be great.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Governance, thanks for posting here! 

 

I just sent you an email, in order for us to have a closer look into it. 

 

Keep me posted! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!