Forum Discussion

1638309's avatar
1638309
New member | Level 2
3 years ago

Getting charged every month but I never signed up for a subscription. How can I stop the charges?

Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
cancellations
Payments
jdavis2023's avatar
jdavis2023
New member | Level 2
3 years ago

I received a charge on my credit card statement.  I do not have a paid plan with Dropbox.  I do not know what this charge is for.  I have tried to use the card lookup tool but that isn't working.  

 

I would really like to speak with someone about this issue but, since I do not have a paid plan (even though I was charged), I am only left with a bot or message board.  

 

Any help would be greatly appreciated!

podraza2002's avatar
podraza2002
Explorer | Level 4
3 years ago

Why do I have two charges on 7/27/2023 on my Dropbox bill?

  • podraza2002's avatar
    podraza2002
    Explorer | Level 4
    3 years ago

    Why do i have two charges on my Dropbox bill. Who can help me?

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi podraza2002, let's jump right into this! 

       

      Have you by any chance tried using our self served look up tool to identify the email address that's associated with the charges in question?

       

      If not, can you give it a go? 

       

      Keep me posted! 

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