Getting charged every month but I never signed up for a subscription. How can I stop the charges?

Hi whynosupport, could you clarify what you mean in more detail? Were you able to locate your account or contact Dropbox support in order to investigate?

I am being charged a yearly subscription for a dropbox account I do not have access to.

On my credit card bill the payment is shown being made to Dropbox but there is no transaction ID shown beside the Dropbox payment

I am looking to gain access to this dropbox account please, can someone help me this.  I have tried to use the various bot help options but they cannot help with my situation.

Hi Subs1, thanks for posting here today! 

Just to clarify, do you wish to access the account, in order to cancel the charge? 

I'm asking, because in this case we might be able to help you with the cancellation. Can we send you an email, in order for us to have a closer look into this? 

Keep me posted!

I’ve tried over and over to get in touch with anyone to help me figure out why I have a charge for $212.13 on my credit card and how to get it reversed. I can’t find any person to talk to and even the so called support email sent me here to talk to the drop box community. Transaction ID removed

Hi Sbaking, no worries, I got you! 

I just created an email for you, in order to help in any way possible. 

I'll see you there, cheers! 

In my experience you have to handle this on your own as Drop Box does not have a Customer Service center to call and the autobot can't understand. I suggest putting a new card on file and never responding to emails from Dropbox. If you aren't already committed to a plan, I'd probably choose a new platform, this happens regularly. 

HELP! I’ve also been charged monthly for a subscription $12.79. I have no idea how Dropbox has my card, but these charges need to stop. There’s also no transaction ID when I go to my credit card statements. 

Hi SS00, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.