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Getting charged every month but I never signed up for a subscription. How can I stop the charges?
Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account, I have no use for it. I need these charges to stop!
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- Hi, so I keep getting charged 19.99 from Dropbox when it says I have a free account. I saw the option to “chat” a message to Dropbox but I don’t feel comfortable giving out my card information like it asks. Is there any way I can talk to someone to get this resolved and stop the billing please? Thank you for any help!
- Walter
Dropbox Community Moderator
Hey 1638309 & Pumpkaboo - sorry to hear about this.
Have you by any chance tried using our self served look up tool to identify the email address that's associated with the charges in question?
If you did and need further assistance on this, you could contact our support team through this form.
Just make sure to use an incognito window without signing into any Dropbox account and fill out all the relevant information along with an email address we can reach you at.
I hope this helps a tad.
- Rich
Super User II
1638309 wrote:
... this is fraud on my card! I never signed up for this account, I have no use for it. I need these charges to stop!
Also remember that Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
