Getting charged every month but I never signed up for a subscription. How can I stop the charges?

Hey Isha, sorry to see you're having an issue with this.

Just to clarify, it's not really possible to get charged without providing your billing info first.

Did you perhaps have a free trial that renewed?

Is this a Dropbox charge or a Dropbox Sign one?

If it's a Dropbox one, you can use this page, to locate the email address associated with the payment.

So, I have never been more frustrated in my life! We have had a $119.88 charge for Dropbox come out of our bank from nowhere. We do not have a Dropbox account (nor will we ever, after dealing with this company. Whoever heard of a company that you cannot call directly with a serious problem?). When I try to resolve this on-line (which I have made several attempts over multiple days, spending A LOT of time on this), I get nowhere because it is requiring things like an account number, but we don't have an account! 

I will contact our bank when it opens on Monday, but I also want to talk to someone at the company to make sure we get a refund and to make sure we are not on some kind of renewal plan. I am actually putting this out there, in hopes that someone from the company will reach out to me so we can investigate this further.  Any suggestions in case this doesn't happen? 

Hello! Could you please help me with this

When I checked in  for billing details, I find this mentioned: "No payment or billing activity"

I thought the first debit to my credit card was genuine. I cancelled the trial on 23rd Aug. 2023 before the next charge date. on 01 Sep. But amount of USD11.99 has been debited on 3rd Sep. 2023. 

The Transaction Details (quoted above) mentioned in the credit card statement is Dropbox db.tt/cchelp IE* which is not the alphanumeric transaction ID mentioned in Dropbox Help section. I earnestly seek help from the community to investigate the origin of this unauthorised debit. Please help recover the amount unauthorisedly siphoned off from my account.

Thanks.

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djs3 wrote:

We have had a $119.88 charge for Dropbox come out of our bank from nowhere. We do not have a Dropbox account

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

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I get nowhere because it is requiring things like an account number, but we don't have an account!

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You can look up which account is associated with the charge.

• https://help.dropbox.com/billing/find-credit-card-charge

Hi Judy1219, sorry to hear about that!

Is it possible that you upgraded a different account than the one you're looking at?

Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?

Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

Keep me posted! 

turns out that that is a very hard ID to obtain. 

Hi whynosupport, could you clarify what you mean in more detail? Were you able to locate your account or contact Dropbox support in order to investigate?

I am being charged a yearly subscription for a dropbox account I do not have access to.

On my credit card bill the payment is shown being made to Dropbox but there is no transaction ID shown beside the Dropbox payment

I am looking to gain access to this dropbox account please, can someone help me this.  I have tried to use the various bot help options but they cannot help with my situation.

Hi Subs1, thanks for posting here today! 

Just to clarify, do you wish to access the account, in order to cancel the charge? 

I'm asking, because in this case we might be able to help you with the cancellation. Can we send you an email, in order for us to have a closer look into this? 

Keep me posted!