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abelljms's avatar
abelljms
Collaborator | Level 9
1 month ago

Getting messages that my payment failed and to update my card when I just renewed

It's mad- your message says "363 days to renew, but it's "urgent" Billing messages are **bleep**, what is the correct position? And of curse i cant ring you or email to get an answer. ...
billing
Payments
Plans
abelljms's avatar
abelljms
Collaborator | Level 9
1 month ago

And not allowing paying customers to email you is annoying too.

I wish I could be like this to my customers, but I'd soon have none if I did

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi again, abelljms.

    We do appreciate your feedback on this, but can you let us know the reason why you can't contact our support team through the page I hyperlinked in my previous reply?

    Is the option not available to you or are you getting some kind of error message?

    And did you try the steps I suggested?

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