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Forum Discussion

AnnaSu's avatar
AnnaSu
Explorer | Level 3
3 years ago

Got an email for an upgrade to Essentials, but I don't have a Professional plan

I just got an email from Dropbox saying: "We’re providing you with a free upgrade from your Dropbox Professional plan to our new Dropbox Essentials plan at no extra cost." However, I do not have Prof...
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey kpurcell & mel131! 

 

Let me explain: it seems that your Dropbox Professional account has been upgraded to the new Essentials plan at no extra cost to you. 

 

What does that mean? You’ll keep all the features you had on the Professional plan, as well as some additional functionality, including end-to-end eSignature features and document tracking and analytics.

 

You mentioned that the cost is extra. Can you let me know what is the difference you see when visiting your billing page? 

kpurcell's avatar
kpurcell
Explorer | Level 3
2 years ago

The initial 10 days are free:

 

 

But the plan is $2.01 more per month:

 

 

But I guess it is going to be the same price $21.31/month. I thought I also saw it was to be billed annually instead of monthly. Do not know why they need to push upgrades so hard.

 

I appreciate you looking into this for me. 

 

Ken

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Ken, can you try changing your billing info using these steps, and let me know if it works out for you? 

  • kpurcell's avatar
    kpurcell
    Explorer | Level 3
    2 years ago

    Looking at the Subscriptions / Billing Period it is showing monthly.

     

    Thanks!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey kpurcell,  sorry to jump in here, but I just wanted to mention that your plan's price hasn't changed. You can check your billing history to confirm that's the case. 

     

    Note that the Dropbox Essentials plan replaced the Dropbox One and the Dropbox Professional plan which means you'll be getting more features at the same price. 

     

    In addition to all of the great features of Dropbox Professional, Dropbox Essentials offers:

     

    • Signature request templates. Create up to 5 eSignature templates.
    • Unlimited signature requests. Send as many eSignature requests as you need.
    • Send and track. Securely share files up to 100 GB and access advanced sharing analytics.
    • Frame-accurate video feedback and markups. Mark up, comment, and finalize projects uploading up to 10 files to Dropbox Replay.

    I hope this helps!

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