Forum Discussion

Ishaan Singh's avatar
Ishaan Singh
New member | Level 2
3 years ago

Got charged even after the free trial was canceled by me.

Despite canceling my Dropbox free trial before its expiration, I received a billing notification yesterday, and the corresponding amount was deducted from my account. I have already received a confir...
cancellations
Refunds
bungalowcreative's avatar
bungalowcreative
New member | Level 2
3 years ago

Hi Nancy, yes please—although I do already have a ticket open for this, #22611500.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

No worries, bungalowcreative. Since you mentioned above it was sent to an unmonitored inbox, I’ve logged a new ticket for you.

 

Please reply back to me, when possible, and we’ll take it from there.

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