Forum Discussion

john g.84's avatar
john g.84
New member | Level 2
8 months ago

Having trouble cancelling a paid subscription

Hi - I am trying to cancel a payment which is going out each month of £16.99 - the paid plan was cancelled and we have a free account not but are still being charged.  When I log into our plan and cl...
billing
cancellations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey john g.84, sorry to hear that.

Are the payments made through a credit card or through iTunes/Google Play?

If you're paying through a credit card, can you please search for the payment here? It should show you the email address tied to the paid account; is it the account you're logging into, which is giving you the error you mentioned?

If so, can you also send us a screenshot of the error?

Thanks in advance!

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