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ChrissyT73's avatar
ChrissyT73
New member | Level 2
6 months ago

Having trouble cancelling a Plus trial from Google Play

Hi, I had to re-install Dropbox on a mobile as it wasn't synch'ing properly and as part of the process the Dropbox app forced me to take the 2TB subscription as a trial (i could not just reload), i...
billing
cancellations
Mobile
Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 months ago
ChrissyT73 wrote:

the Dropbox app forced me to take the 2TB subscription as a trial

Dropbox never forces a subscription or trial. It may suggest or offer it, but there's always a way to decline.

ChrissyT73 wrote:

... the payment method is Google Play Store. ... it goes to a page that says 'manage subscription' but says we couldnt find your subscription.

If you're following these instructions and they're not working, you'll need to contact Google. Since you paid via the Google Play Store, Dropbox won't have access to your payment or subscription details. Only Google will be able to help you cancel.

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