Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Rachapong's avatar
Rachapong
New member | Level 1
11 months ago
Solved

Having trouble cancelling my trial and deleting my account

Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions"  So, when I click on "Manage subscriptions" button,...
cancellations
Create or delete account
  • Hannah's avatar
    Hannah
    11 months ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
11 months ago
Rachapong wrote:

So, when I click on "Manage subscriptions" button, It'll redirect me to the Subscriptions Page and there's no Cancel trial button were found.

How did you upgrade your account? Was it through the Dropbox website or through a mobile purchase on the Apple or Google Play stores?

Can you provide a screenshot of your Plan page so we can see what plan you're on? Be sure to mask any personal information.

  • Rachapong's avatar
    Rachapong
    New member | Level 1
    11 months ago

    Thanks Rich, I think through the Dropbox website because I got the trial license from new-buy Seagate External HDD. 

    Here is my screenshot

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Hey Rachapong, sorry to see you're having this issue.

      If you login to your account from a different browser or a private browsing window, do you get the same behavior?

      • Rachapong's avatar
        Rachapong
        New member | Level 1
        11 months ago

        Thanks Hannah, Yes still the same reference to the pictures below

        I try to login in incognito mode. and have tried with MS Edge also same.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!