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Forum Discussion

Rachapong's avatar
Rachapong
New member | Level 1
11 months ago
Solved

Having trouble cancelling my trial and deleting my account

Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions"  So, when I click on "Manage subscriptions" button,...
cancellations
Create or delete account
  • Hannah's avatar
    Hannah
    11 months ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

Rachapong's avatar
Rachapong
New member | Level 1
11 months ago

Thanks Rich, I think through the Dropbox website because I got the trial license from new-buy Seagate External HDD. 

Here is my screenshot

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey Rachapong, sorry to see you're having this issue.

If you login to your account from a different browser or a private browsing window, do you get the same behavior?

  • Rachapong's avatar
    Rachapong
    New member | Level 1
    11 months ago

    Thanks Hannah, Yes still the same reference to the pictures below

    I try to login in incognito mode. and have tried with MS Edge also same.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Thanks for trying, Rachapong!

      Can we send you an email, so we can take a closer look into this for you?

      • Rachapong's avatar
        Rachapong
        New member | Level 1
        11 months ago

        Yes sure and I appreciate your help for letting Dropbox Support reach out to me Hannah.

        Right now, Support has been assisted me to process cancelled trail from the back-end.

  • EdenM's avatar
    EdenM
    New member | Level 2
    10 months ago

    I am having the same issue currently. I got a Dropbox Basic Backup subscription plan with a Seagate hard drive (never ended up using the plan) and there is no option to cancel it on the website. I never downloaded the app. Please solve this issue. Thank you

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey EdenM! Can you send me a screenshot of what you see on this page?

      • EdenM's avatar
        EdenM
        New member | Level 2
        10 months ago

        Here. I've tried it from various browsers and incog as well. 

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