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Rachapong's avatar
Rachapong
New member | Level 1
1 year ago
Solved

Having trouble cancelling my trial and deleting my account

Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions"  So, when I click on "Manage subscriptions" button,...
cancellations
Create or delete account
  • Hannah's avatar
    Hannah
    1 year ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Rachapong, sorry to see you're having this issue.

If you login to your account from a different browser or a private browsing window, do you get the same behavior?

Rachapong's avatar
Rachapong
New member | Level 1
1 year ago

Thanks Hannah, Yes still the same reference to the pictures below

I try to login in incognito mode. and have tried with MS Edge also same.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

    • Rachapong's avatar
      Rachapong
      New member | Level 1
      1 year ago

      Yes sure and I appreciate your help for letting Dropbox Support reach out to me Hannah.

      Right now, Support has been assisted me to process cancelled trail from the back-end.

    • meetmagdalene's avatar
      meetmagdalene
      New member | Level 1
      1 year ago

      HannahI am having the exact same issue as Rachapong. Also tried different browsers, on and off private mode.

      Can you please help? I have screenshots ready to send in email with support.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey meetmagdalene, sorry to see you're having trouble cancelling your Dropbox trial.

        How did you initiate the trial? Also from our website or from the Dropbox app on your mobile device?

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