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Rachapong's avatar
Rachapong
New member | Level 1
11 months ago
Solved

Having trouble cancelling my trial and deleting my account

Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions"  So, when I click on "Manage subscriptions" button,...
cancellations
Create or delete account
  • Hannah's avatar
    Hannah
    11 months ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Thanks for trying, Rachapong!

Can we send you an email, so we can take a closer look into this for you?

Rachapong's avatar
Rachapong
New member | Level 1
11 months ago

Yes sure and I appreciate your help for letting Dropbox Support reach out to me Hannah.

Right now, Support has been assisted me to process cancelled trail from the back-end.

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