Having trouble cancelling my trial and deleting my account

Hannah wrote:

How did you initiate the trial? Also from our website or from the Dropbox app on your mobile device?

I do not have a good recollection. I believe it was via the Dropbox app/on my phone since the trial was via the Apple app store and under my apple subscriptions list.

To be more specific. I am not having trouble cancelling the trial or my subscription.

I am not able to delete my account. This is the step that I cannot complete on my own as it would seem.

Hi meetmagdalene, just for clarification, you've cancelling your trial plan, and you're requesting to delete your account entirely, is that correct?

What error do you get when deleting your account via a desktop browser using these steps?

Hey EdenM, let me jump in here!

Based on the screenshot, it looks like you're on a Basic, free plan at the moment. I don't see any trial there.

Is it possible that you're accessing a different Dropbox account, hence you don't see the subscription there? 

Have you tried to contact Dropbox Support directly for this, since they have more tools in order to investigate?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end. 

Let me know more! 

Hi, Please read the first sentence entirely. It says ' Renews on at €6.99 (with add....' 

This is the correct account. 

The only issue here is how Dropbox does not have a cancel subscription button and customers have to chase down support pages for the same issue. 

JayAccording to my apple subscriptions list I have successfully cancelled the trial plan, but when I go to try deleting my account (yes deleting my account entirely) it does not allow me because it complains I still have a subscription or trial, one or the other.

See my screenshots. They match the OP's almost exactly.

Hi EdenM  & meetmagdalene - thanks for the additional information. 
May we reach out via email to have a further look internally at this point? 

Yes please I need help

Thanks for the quick response meetmagdalene - I've just followed up via email so please take a look at your inbox and we'll take it from there.

i am having same issue aswell, i tried all browsers and different devices, it doesnt show me cancel button. Why is it so hard to cancel a plan

no cancel button. 

aryankkkkkkkkkkk, which platform did you use to upgrade your Dropbox account originally? Was it www.dropbox.com, or Google Play/iTunes?

it was dropbox.com only

Thanks for clarifying! Can I go ahead and log a ticket for you then to the email address you’ve linked to your Community profile here?

yes sure! thank u 

my trial has 3 days left please help me cancel before that

Hey aryankkkkkkkkkkk, I just sent you an email! 📩

Reply back to me, and we'll investigate further.

Cheers!

ok thank you. 

i have replied to that mail yesterday only