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Rachapong's avatar
Rachapong
New member | Level 1
11 months ago
Solved

Having trouble cancelling my trial and deleting my account

Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions"  So, when I click on "Manage subscriptions" button,...
cancellations
Create or delete account
  • Hannah's avatar
    Hannah
    11 months ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey meetmagdalene, sorry to see you're having trouble cancelling your Dropbox trial.

How did you initiate the trial? Also from our website or from the Dropbox app on your mobile device?

meetmagdalene's avatar
meetmagdalene
New member | Level 1
11 months ago
Hannah wrote:

How did you initiate the trial? Also from our website or from the Dropbox app on your mobile device?

I do not have a good recollection. I believe it was via the Dropbox app/on my phone since the trial was via the Apple app store and under my apple subscriptions list.

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