Forum Discussion

John McFadden's avatar
John McFadden
Explorer | Level 3
7 months ago

How can I be refunded? I can't seem to be able to contact support

I recently signed up for a free 30 day trial and cancelled my subscription back to basic before the 30 days elapsed. However my credit card was charged and seeking a refund. It does not appear easy t...
cancellations
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey John McFadden! Thanks for posting on our Community today. 

How did you upgrade your Dropbox account? Did you do it via www.dropbox.com or the iTunes/Google Play platform? 

Can you also clarify when you opted in for a trial and when you were actually charged for a paid plan? When did you cancel the plan exactly?

Let me know once you have more details.

  • John McFadden's avatar
    John McFadden
    Explorer | Level 3
    7 months ago

    I upgraded through dropbox direct. i  cancelled my plan on 27th May when the billing was to commence on June 1st 

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Hey John McFadden, thanks for your reply.

      My colleague Jay has responded to your previous reply; can you check the thread again and let me know if you can see his reply?

      • John McFadden's avatar
        John McFadden
        Explorer | Level 3
        7 months ago

        i cannot see a reply from Jay?

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