Forum Discussion

John McFadden's avatar
John McFadden
Explorer | Level 3
7 months ago

How can I be refunded? I can't seem to be able to contact support

I recently signed up for a free 30 day trial and cancelled my subscription back to basic before the 30 days elapsed. However my credit card was charged and seeking a refund. It does not appear easy t...
cancellations
Refunds
John McFadden's avatar
John McFadden
Explorer | Level 3
7 months ago

I upgraded through dropbox direct. i  cancelled my plan on 27th May when the billing was to commence on June 1st 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi John McFadden, thanks for the info. 

    As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

    You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

    From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

    Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.

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