Forum Discussion

John McFadden's avatar
John McFadden
Explorer | Level 3
7 months ago

How can I be refunded? I can't seem to be able to contact support

I recently signed up for a free 30 day trial and cancelled my subscription back to basic before the 30 days elapsed. However my credit card was charged and seeking a refund. It does not appear easy t...
cancellations
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey John McFadden, thanks for your reply.

My colleague Jay has responded to your previous reply; can you check the thread again and let me know if you can see his reply?

John McFadden's avatar
John McFadden
Explorer | Level 3
7 months ago

i cannot see a reply from Jay?

    • John McFadden's avatar
      John McFadden
      Explorer | Level 3
      7 months ago

      thank you, i have lodged a ticket with support. the ticket number is #25196070

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 months ago

        Thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.

        If there's anything else we can assist with, feel free to reply back here!

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