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Forum Discussion

Chipkill's avatar
Chipkill
Explorer | Level 4
6 years ago

Hi all,

 

Please help me to cancel the Dropbox Trial Professional

 

 

I have clicked "Cancel Trial" but nothing happen :(

shannon5's avatar
shannon5
Explorer | Level 4
6 years ago

Hi, I received an email saying I have until April 30, 2020 to cancel my Dropbox Professional Trial before being charged.  I went to the "Plan" tab to the right of the "General" tab in Settings.  I clicked on the "Cancel trial" button to the right of the Plan summary (Dropbox Professional Trial) but nothing happens.  The button appears to be broken.  When I click on the button, the button is briefly outlined in light blue and the text turns royal blue but nothing happens.  Thinking the Safari browser is the problem, I switched to Google Chrome but I continue to have the same problem.  What am I doing wrong?  Is there any other way to cancel the trial before being charged?  

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