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Forum Discussion

tijanamladjen's avatar
tijanamladjen
Explorer | Level 3
6 years ago

Hello, 

 

Tomorrow my pro plan is ending. I can not cancel the plan, since tha cancel trial button does not work.

What to do?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi tijanamladjen, thanks for posting on the Community!

 

If you’re on a Plus or Professional trial, you can downgrade your plan here, provided you're signed into the correct account.

 

Please note that you’ll need to follow the instructions to fully downgrade from the trial.

 

Let me know how it goes!

  • tijanamladjen's avatar
    tijanamladjen
    Explorer | Level 3
    6 years ago

    Hello, 

    Thank you for your response, but I still can not click the cancel trial button. 

    I know and I read the procedure, but I can not click the button, it does not function. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

       

      Let me know how it goes!

      • tijanamladjen's avatar
        tijanamladjen
        Explorer | Level 3
        6 years ago
        I tried that too, but it did not work.

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